We are sorry to hear that you are not satisfied with a product, of course we will just solve it. If you want to exchange or return a product, you can do so by filling in the form below and sending it to us. You can send the product to us right after that, these costs pay you yourself. Send it with Track and Trace code so that it can be followed and in (if possible) the original packaging!
You always have to return or exchange a purchased product at a distance of 14 days. Of course it is important that the product is still in new, which means that it must not be dirty, broken or worn! The form must also be completed within 14 days of receipt of the product. If the above conditions are not met, we will send it back to you and no new product is sent or refundable.
Make sure you send (a copy) of your packing slip so we know from whom it comes!
2515 tn Den Haag
The order number can be found on the packing slip and in the order confirmation you received when you placed the order.
When it comes to an exchange, we will have received the return product within two working days to send your new order to you. Those costs are for our account (yay!).
When you return, we make the purchase amount, excluding shipping costs, within 14 days. For this we use the method you used to pay.